Maybe It's a Catholic Post Office?
Killing time while waiting for a laser to warm up, I stumbled across this Ken Layne piece, where he talks about the hassle of mailing packages from one local Post Office, followed by the joy of discovering a new, clean, efficient branch elsewhere. He ends the piece by saying:
Why is my new Post Office so great? Well, you know those little customer-satisfaction/complaint cards? If a branch always gets negative cards, the branch is pretty much dismissed as a loser Post Office. Nothing will ever get better. If the cards are positive, the branch gets money to fix the air conditioning, more staffing, etc. Our friendly guy at the new branch explained this. Not quite logical, but who expected the USPS to be logical?
Now, something seems really familiar about this... Where have I seen this sort of illogic recently? Oh, yeah: school vouchers...
Posted at 5:01 PM | link |